Delivery & Refund Information
Please Read before ordering
Important Delivery Information
Boat Shipping - Items
We will now give customers who use boat shipping a list of all boat boxes before they are sent out, listing the items contained in them.
You will have two days to check them, and they can give feedback during this time.
The size of the box needed to ship on the boat is set by the company.
If you need to optimise shipping, you need a package of just the right size to fill the box.
Splitting Sets
Items & Sets can be disassembled and sold separately but the packaging fee will increase by $2 each time. In addition to registering the split within the group, you must also remember when making up the balance.
Customs & Post Offices
After the package arrives in your country, you should actively cooperate with the customs & the post office for problems. If the package is destroyed due to the buyer's failure to pick up the package in time, the buyer is responsible for it.
Correct Address
The buyer is obliged to provide the correct address, because there is no way to change the address after the international package is sent, so if the package fails to be delivered, the buyer needs to be responsible.This means if you are buying for someone or you have moved home please let us know or you risk your parcel being lost.
Email Response Time
We have three new employees here, working every Wednesday and Saturday, so the reply time of emails needs at least 4 working days. If the email cannot solve the problem, please contact my FB.
Shipping Days
Now the delivery is also handed over to the new staff, so there are two deliveries a week, which are Wednesday and Saturday.
Make up & Shipping
In the past, you would pay the balance and shipping together.
Now you need to pay the balance first, and then the items will be sent from the studio to the warehouse, and then we will notify you to pay the shipping fee.
Compensation for Damaged Items
Pokemon 1/20 is full of different studios producing figures in many great & different ways.
Some studios have very different packaging to each other. This means some studios figures are much more likely to break in shipping no matter how much we try improve the packaging, because of this we have come up with a solution.
As you can see below studios will be split into "Gears" from now on. Depending on a Studios history and the type of break you have experienced will determine your compensation from us.
(A refund % will be determined by the extent of the damage and the gear the studio falls under.)
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1st Gear
These are studios that take extra care with packaging and very rarely experience breaks because of this we can offer a 100% refund in the unlikely scenario an item breaks in transit.
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2nd Gear
These studios have experienced very few breaks and have fairly good package. This means if you experience a break we can offer you between 50 - 75% in refund.
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3rd Gear
These studios have below average packaging and shipping. So much so that even our improvements to the shipping, a break remains possible. For this reason we won't be able to provide a full refund.
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4th Gear
These are studios that have suffered a lot of breaks in the past. This means if you buy from them and do experience a break, we won't be able to provide a full refund.